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FAQ/Store Policy

  • Big Red Bakes products are handcrafted fresh & made to order, same day orders and shipping are not available. 2-3 days notice is required for all orders.

  • For customers who live within our local pickup, you may order via website. Confirmation number and ID are required for Pickup.

  • We use UPS for our delivery system please allow 1-3 business days.

  • All US orders are accepted 24/6 by our system.

  • Big Red Bakes is not responsible for delays due to weather, mechanical error, strikes, natural disasters, terrorism safety control, or inaccurate shipping information and theft at customers' location after delivery.

  • Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once a package has been sent for delivery, the address cannot be altered.

  • There are no returns, modifications, or cancellations allowed on any orders once it has shipped or been delivered.

  • Any orders that are not picked up on scheduled time or date will not be kept in house, if you failed to pick up your order without replying to any of our follow up emails / texts or phone calls.  Big Red Bakes will no longer be accepting your future orders.  Please respect our time and effort that is put into preparing your order.

  • A 50% deposit is required to confirm your booking and is non refundable. The remaining is due one week/month prior to your event.

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